Refund & Cancellation Policy

Last updated: 21 August 2026

This Policy applies to coaching services offered by Web Valley Hub: Agile Delivery Coaching engagements, Delivery Health Assessments, Sprint Facilitation Coaching, Delivery Leadership Coaching session packs or retainers, and Team Reset Workshops. It does not cover physical products, software licences, or subscription platforms — we do not sell those.

Eligibility overview

Refunds depend on notice timing, whether coaching days have started, and whether custom preparation (venue booking, travel holds, materials) has already been incurred. Informational rates on the Site are not charges until an invoice or written confirmation is issued.

Deposit for engagements and workshops

A 30% deposit holds the start date for flagship engagements and Team Reset Workshops.

• Full deposit refund: written cancellation received 14 or more days before the confirmed start date, provided no custom venue hire has been non-refundably booked on your behalf.
• Partial deposit refund (50% of deposit): cancellation 7–13 days before start.
• No deposit refund: cancellation fewer than 7 days before start, or failure to attend day one without prior written notice (“no-show”).

Unused coaching days after start

Once an engagement has started, fees for completed coaching days are non-refundable. Unused future days may be:

• Rescheduled within 60 days of the original end date when both parties agree, or
• Refunded at 70% of the unused day value if you cancel the remainder in writing and no further days have been delivered.

Work already started — observation notes, drafted working agreements, and mid-engagement briefs — remains billable for the periods already delivered.

Delivery Health Assessment

• Full refund: cancellation 5 or more business days before observation begins.
• No refund after observation has started; the findings brief remains due if fieldwork is complete.

If the assessment fee was credited toward a flagship engagement, that credit is void if the engagement is cancelled under deposit rules above.

Sprint Facilitation Coaching

Coaching days cancelled with 3 or more business days’ notice may be rescheduled once at no charge. Later cancellations or no-shows are charged in full for that day. Prepaid unused days after mutual early close of the block are refunded at 80%.

Leadership coaching packs and retainers

• Session packs: unused sessions refundable at 85% if cancelled before the second session; after the second session, unused sessions refundable at 70% within three months of purchase, then expire with no refund.
• Monthly retainers: cancellable at month-end with 10 days’ written notice; the current month is non-refundable once sessions have been offered or held.

Team Reset Workshop

In addition to deposit rules:

• Participant substitutions are allowed until the workshop morning.
• If fewer than five participants attend without prior discussion, we may shorten exercises but the fee does not reduce automatically.
• Venue costs already paid to a third party are non-refundable when we hosted on your request.

Materials and preparation

Printed worksheets and hired meeting rooms ordered specifically for your workshop or engagement are non-refundable once purchased. Digital working agreements created during coaching remain yours to use internally; preparation time already spent is part of delivered value.

Rescheduling

One reschedule of a start date is allowed without penalty when requested 10 or more days in advance. Further reschedules may incur an administrative fee of NT$3,000 or actual travel-change costs, whichever is greater.

Refund method and timing

Approved refunds are returned to the original payer by bank transfer within 14 business days after written approval. We do not offer cash refunds at the office. Processing times at your bank may add several days.

How to request a refund or cancellation

Email info@webvalleyhub.click with your organisation name, service type, confirmed dates, and reason. Phone notice to +886 6 0000 6520 should be followed by email the same day to create a written record. Office address for formal notices: Office 8, 67 Test Avenue, Tainan 00000.

Exceptions

Force majeure events (severe weather, government restrictions, or coach medical emergency) may allow mutual rescheduling without penalty. If rescheduling is impossible within 90 days, prepaid undelivered fees are refunded in full minus non-recoverable third-party costs already incurred with your approval.

Contact

Refund questions: info@webvalleyhub.click.